When picking up a live conversation, the below page will open:
1- Primary action bar, which allows you do actions on the conversation, locking the customer from sending, or allowing customer to attach or ending the chat.
2- Client information bar, which includes Browser information, Operating system local time of the customer and ip-address. All information are obtained from the user's ip-address or browser information.
3- Used for the staff to attach a file or an image, right to it you will see the saved responses shortcuts if added.
4- You can disable sounds, and you can also disable "sending on enter" and send using "Send" button instead.
5- The initial inquiry the customer have set when requesting the chat.