Creating a saved responses
On admin panel, click on your name on the top-right menu and choose "Saved Responses"Then click on "...
Managing ticket tools
When you're managing a ticket, you'll see a similar screen:An explanation for all the tools above:1-...
Managing a live conversation
When picking up a live conversation, the below page will open:1- Primary action bar, which allows yo...
How do i do an action to multiple tickets at once?
To do a bulk action, first go to Manage ticketsLeft to the ticket, select all the tickets you want t...